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 A computer company stores all of the customer service requests and problem resolutions in a database. This is referred to as _____, one of the 4 Rs.

 A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM) system.

 E-commerce activities that occur within an organization’s data communication network are part of _____  e-commerce.

 An online marketplace wants to develop a virtual catalog based on a customer’s previous experiences and preferences. Intelligent agents are useful for this purpose.

 _____ provides access to software or services for a fee.

 The major supply chain concern in real estate should be _____.

 In the context of the seller-side marketplace model, _____ prevents purchases from suppliers that are not on the approved list of sellers.

 In the context of a GIS, which is true of high coordination?

 Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.

 Which statement is true of a global information system (GIS)?