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Four salient constructs of the emotional intelligence model are: 1) self-awareness, 2) self-management, 3) social awareness, and 4) social skills.

Deontology is the opposite of utilitarianism.

The isolation that often contributes to distance learners dropping out is a problem with no viable solutions.

Type B individuals are competitive, are inquisitive, have a short fuse, often feel impatient, and may be aggressive.

Depending on the specific health professional specialty, _______________ opportunities are often required to maintain licensure, credentials, or status in professional associations as well as privileges to practice in the health organization.

Resistance to the organization’s _______________ is one root cause of nonperformance for some employees.

Leadership support for endorsed performance improvement initiatives means that leadership minimizes vocal support and allows the PI team lead to work through potential barriers.

_______________ align organizational resources to meet the stated goals, whereas _______________ are created to produce a step-by-step or task-level implementation sequence.

The performance appraisal is the cyclical _______________ of the individual employee. This process is a component of the health organization’s performance management system.

Malingerers are employees who attempt to avoid the work of the organization altogether for some personal reason or for secondary gain.