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Sufism is presented in the chapter primarily as:

The core of systems thinking is seeking to understand how things are connected to each other in the total system.

Management has a longer time horizon than leadership.

Constraints and trivial structure/tasks do not affect groups.

Decision-making must occur within the unbounded rationality of the environmental context.

Competitive advantage is also called indirect cost.

Application of Bolman and Deal’s Reframing model with regard to advocacy includes:

In the Communication Environment’s recommendation of ___________________ in communication, supportive climates occur under participative and equity-based communication.

Periodic progress reviews, monthly or quarterly, are essential to assess movement toward success.

Art, according to DCL, places more weight on the perceptions of people when making decisions.