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The leaders of great groups give team members what they need and free them from the rest.

Vision and inspiration are themes that are relatively new to leadership theories.

Conflict management styles can be:

Organizations and people need each other, according to the human resources frame.

Sufism is presented in the chapter primarily as:

The core of systems thinking is seeking to understand how things are connected to each other in the total system.

Management has a longer time horizon than leadership.

Constraints and trivial structure/tasks do not affect groups.

Decision-making must occur within the unbounded rationality of the environmental context.

Competitive advantage is also called indirect cost.