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The ________ of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way.

The ________ rates the various elements of the service bundle and identifies required actions.

A consumer who uses Google to find comparative reports on new automobiles, is most likely using which of the following information sources for assistance?

Which of the following is an example of a manufacturer promotion?

Dayton, Ohio-based Iams found success selling premium pet food through regional veterinarians, breeders, and pet stores. This is an example of ________ differentiation.

Exxon Consulting works as an agent on behalf of business consumers to collect information on various industrial products. When faced with buying decisions, businesses can approach Exxon to obtain detailed information on the various options available to them. The company earns revenue by selling such information to various customers. Exxon Consulting can be called a(n) ________.

The zone of ________ is a range where a service dimension is deemed satisfactory, anchored by the minimum level consumers are willing to accept and the level they believe can and should be delivered.

A product line can also be lengthened by adding more items within the present range. There are several motives for line filling. Which of the following is one of them?

The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.

If Starbucks considers quick-serve restaurants and convenience shops in its competitive frame of reference, then intended ________ might be quality, image, experience and variety, while intended ________ might be convenience and value.