Blog

Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kayla’s immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kayla’s supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?

How does conspicuousness cause communication apprehension?

According to the HURIER model, the first step toward better listening is making sure you can properly hear the other person. This step is called which of these?

Senders ______ messages, while receivers of messages are left to ______ them.

When designing a persuasive speech, it is important to analyze your audience carefully but you cannot know the context.

Regulative rules define what communication means by prompting us to count certain kinds of communication.

The final step in the KEYS approach to excellence in professional presentations is to step back and relax.

Monroe’s Motivated Sequence is a pattern for organizational speech.

To use deductive reasoning effectively, a speaker must make certain that his or her major and minor premises are accurate and that he or she convinces the audience to accept those premises in the body of their speech.

Which of the following applies to listening?