You were very recently hired as a quality control specialist…

Yоu were very recently hired аs а quаlity cоntrоl specialist for a large, private health care system here in metropolitan Phoenix.  Unfortunately, your system has been sued several times in the last few months, with the plaintiffs alleging that there are inadequate measures in place to assure the public that they will receive standard of care-level services.  Of note, this includes a failure to track many quality-related indicia. As the new hire in the quality control group, list two actions that you will take to address any concerns (perceived or real concerns) about poor-quality care rendered by your health care providers.