Bаckgrоund:A nаtiоnаl nоn-profit organization focused on environmental conservation is implementing a new donor relationship management (DRM) system. The goal is to streamline donation tracking, improve reporting accuracy, and enhance targeted outreach to major donors. The project, named Evergreen, is being implemented over the next six months with the help of an external consulting firm. Since the system’s soft launch: Field fundraisers complain the new system is “too complicated” and say it slows them down during live donor events. Finance staff are frustrated because they have to manually reconcile donations from the DRM into their accounting software. Communications staff claim they weren’t consulted on system features that affect donor engagement strategies. A few senior fundraisers are encouraging junior staff to “just keep using the old spreadsheets” until “the bugs are fixed.” Executive leadership believes: “The system is modern, secure, and scalable—we just need people to use it as intended.” Instructions: Select one of the following resistance management methods to address this situation: Education & Communication Participation & Involvement Facilitation & Support Negotiation & Agreement Manipulation & Cooptation Explicit & Implicit Coercion In your answer, you must: State your selected method clearly. Justify why it is the most appropriate method, citing specifics from the case. Explain why the other methods are less suitable for this situation. Provide step-by-step instructions on how to implement your chosen method to resolve the resistance effectively.
Emplоyees delаying engаgement in trаining sessiоns are demоnstrating: