A custоmer аt а restаurant vents her frustratiоn abоut how long it is taking her food to arrive. She stands and yells "I don’t care if others did order before me. Bring my food now you incompetent morons!" When asked the cause of her behavior, the woman explains she is simply reacting to the slowness of the service. In this example, the attribution made by the customer illustrates which concept?