Category: Uncategorized

According to researcher John Shotter, most people spend too much time __________.

Astrid ordered her steak cooked medium-well at her favorite restaurant. When the server returned with her steak, Astrid cut into it, saw that it was red in the center, and said to the server, “OK, what part of ‘medium-well’ didn’t you understand? I want you to take this back and cook it so it’s edible. This is ridiculous!” Which term best describes Astrid’s communication behavior?

Rob met Flannery in an online chat group for race car enthusiasts. Based on briefly looking over Flannery’s online profile, Rob decided that he is a typical show off, know-it-all race car owner. This tendency to stereotype someone based on the few cues online interactions provide is known as __________.

When people have difficulty focusing on anything but themselves and their own experiences and ideas, they may be guilty of __________.

__________ is a set of words that has a particular meaning to a person, group, or culture.

Celia uses __________ as she listens to her partner by occasionally interjecting with responses such as “Oh, I see” and “Uh-huh” to show she is interested.

When Marcelle explains to Archie how he feels isolated and lonely, Archie wants to respond appropriately. He decides to use compassionate listening in order to __________.

Alexi is from the Netherlands and has made every attempt to “fit in” with her new American friends. While they may not be consciously aware of it, those friends have also been trying to adapt to Alexi’s communication behaviors. This example demonstrates __________.

The theory that suggests that all people adapt their behavior to others to some extent is __________.

Shawna and Darrel have been assigned to figure out the best date to schedule their annual class dance and party. Shawna wants to establish an ongoing positive communication relationship with Darrel, but it seems as though he is only interested in arriving at a solution to the question at hand. This is probably because Darrel employs which type of listening style?