Pauline is making funeral arrangements for her recently-dece…

Pauline is making funeral arrangements for her recently-deceased sister with whom she was not very close. Every time you, the funeral director, mention the deceased’s name, Pauline rolls her eyes and gives a little chuckle before she answers your question. You finish making the funeral arrangements and she leaves the funeral home satisfied with your handling of the arrangements. Her grief reaction is best described as:

Which of the following would you consider essential business…

Which of the following would you consider essential business skills for running a successful and profitable funeral home? 1. Financial management. .2. Marketing, sales and customer service.    3. Communication and negotiation.        4. Leadership.                5. Project management and planning6. Delegation and time management7. Problem solving8. Networking