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Distortion by omission occurs when you:

Even if you carefully paraphrase or summarize source material, you still must provide documentation of the source.

When planning a report, you should base the structure, formality, and length on:

When summarizing the main points immediately before the conclusions and recommendations, review for the reader by using different wording than was used to present the data.

A text-based report is written as a narrative.

Within the text of a bad-news message, it is appropriate to use passive voice with words such as although and however to soften the refusal and retain goodwill. 

When giving bad news, you might consider offering an alternative as a compromise to retain the reader’s goodwill. 

An important thing you must know before giving bad news is how your audience will react. 

Put the bad news in the last paragraph when refusing a routine customer request. 

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