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29. The percentage of an organization’s staff that will need to be convinced that a change is a good one and worth the stress involved in making it is?a. 20%b. 30%c. 80%d. 100%

78. The Fair Labor Standards Act regulates:a. Management practices involving unionsb. Methods of wage payments and hours of work for any industry involved in interstate commercec. Standards of performance that management can demand from its employeesd. Working conditions in any industry involved in interstate commerce

79. What are the three primary ways that individuals learn?a. Listening, seeing, experiencingb. Hearing, tasting, touchingc. Repeating, listening, touchingd. Listening, tasting, experiencing

Use the following information to answer questions 71-73• Revenue is $500,000 per year,• Payroll is $145,000, with benefits $39,500,• Purchased food is $147,500, used USDA commodities $27,000,• Alcohol is $16,500,• Electric Utilities are $12,500• Small and large equipment is $10,000,   71. What is the labor cost percentage?a. 29% b. 36.9%c. 38.4%d. 43.6%

42. All of the following are signs of resistance to change EXCEPT:    a. absenteeism    b. poor work performance    c. attending scheduled meetings    d. sarcasm 

70. The best definition of productivity is:a. Level of output for a given degree of inputb. Measurement of quality of service renderedc. Number of full-time equivalents available for a given taskd. Number of man-hours worked per pay period

33. According to the Americans with Disabilities Act, which of the following is true?a. All worksites must be handicap-accessibleb. Organizations with 15 or more employees must provide equitable accommodations to disabled individualsc. Employers do not need to discuss mandatory job junctions with potential employeesd. Disabled individuals should be given preference in hiring

85. Which of the follow is most accurate regarding effective leadership skills?a. Higher level management tend to use more human skillsb. Higher level management tend to use more conceptual skillsc. Mid level management tend to use more technical skillsd. Low level management tend to use more conceptual skills  

92. According to Maslow’s hierarchy of needs, which of the following is not true?a. The most basic human needs are biologicalb. Self-actualization is the highest human needc. If basic needs are not met they are replaced with higher needsd. Human needs are predictors of behavior  

31. You are a food service manager in an operation that produces 200 meals per day using 4 employees. If each employee works 8 hours per shift, what is the correct meals per labor hour?a. 6.25 meals/labor hourb. 50 meals/labor hourc. 5.5 meals/labor hourd. 200 meals/labor hour