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When master educators have developed a dynamic student salon that is exciting and rewarding for the students, they will have generated a spirit of _____ that will be conveyed to every client who enters the clinic.

Responsibilities of the dispensary attendant include keeping the back-bar shampoo and conditioning rinse replenished and changing the ____as directed.

Upon completion of the service for any client, students should be taught to escort the client back to the reception area, offer to rebook the next appointment, and suggest:

Students should be taught to be _________ in the client-referral activity.

One method for building a solid clientele, whether in school or in the salon, is to obtain ________ from clients.

Master educators will plan for demonstrations in the student salon by having their own: 

It is not uncommon for team members to attempt to put the responsibility on the shoulders of another team member when, if a common vision and goals are shared, common ____ are also shared.  

Getting students involved in developing promotions for special occasions relates to their _____ training.

The committed team will ensure that the facility and equipment are monitored ____ and needed repairs are reported to appropriate school personnel in a timely manner.

The second step in zone teaching requires the educator to walk through and check  area for: