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A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

A _____ is the part that an individual plays in a group that helps the group reach its goals.

A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

Implementing _____ requires making corrections until errors virtually disappear.

Durability is the dimension of quality that refers to:

Acknowledging the existence of conflict but downplaying its importance is known as _____.

An advantage of teams in an organization is that they enable  the organization to shed its _____.

A shift supervisor in a department store is a member of a(n):

_____ is the process of designing work so that it can be completely or almost completely performed by machines.