Express the null hypothesis and the alternative hypothesis i…

Express the null hypothesis and the alternative hypothesis in symbolic form. Use the correct symbol (μ, ρ, σ) for the indicated parameter. A psychologist claims that more than 5.8 percent of the population suffers from professional problems due to extreme shyness. Use p, the true percentage of the population that suffers from extreme shyness.

_____ gives customers the feeling their concerns are being a…

_____ gives customers the feeling their concerns are being addressed and at the same time gives employees the feeling their expertise matters to management. (It stresses giving employees in contact with customers the authority to solve customers’ problems on the spot.”)