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Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on:

The sharing of information between two or more people in order to reach a common understanding is known as:

The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of:

The managers of a fast food restaurant record outputs on a daily basis by counting how many customers their employees serve, the time each transaction takes, and how much money each customer spends every day. With reference to the control process, the managers are:

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

Profit ratios measure the efficiency of the use of the organization’s resources in generating profits.

Task forces are often called ad hoc committees because they are temporary.

Data and information both communicate a great deal of useful knowledge to the end user.

A group of managers meets face-to-face and generates and debates a wide variety of alternatives from which to make a decision. What is this process of decision making called?

Allocating authority in an organization, which gives lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources, is an example of: