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IBM satisfies consumers’ needs for powerful, easy-to-use laptop computers by converting assorted software routines, hardware devices, and miscellaneous parts into personal computers. By doing this, IBM is creating

An employee’s attitude toward his or her job, supervisors, and the firm itself is termed

​Evaluation techniques that use some measurable quantity as the basis for assessing performance are referred to as 

Jon has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

The second stage of team development, in which teams begin to develop concrete goals, is called

According to management experts, increased government regulations have increased productivity among American workers.

Human resources management is the sole responsibility of line managers.

Global Industries has just issued new appraisal forms to all managers. The company has requested that each subordinate be rated according to how closely the appraisal describes the employee. One statement reads, “This employee is never late for work.” The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree). Global Industries’ new form is an example of a(n) ____ appraisal method.

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American Airlines offered ____ training for some jobs.

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of