Category: Uncategorized

Which of the determinants of service quality involves performing the service right the first time?

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

All of the following costs are likely to decrease as a result of better quality EXCEPT:

The Japanese method of organizing for product design features:

Kaizen is a Japanese term meaning:

What is the Chinese engineering and experimental design method used to improve product and process designs? 

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n):

Operations managers must be able to anticipate changes in which of the following?

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements?

Poka-yoke is the Japanese term for: