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The objectives of efficient appointment management include all except which of the following? Which is the EXCEPTION?

One to two buffer times should be set in the daily appointment schedule each day. The length of these buffer times should be three fifteen minute increments. 

The administrative assistant is the only staff member who should schedule an advanced appointment recall.  The best time of day to contact a patient to schedule a recall appointment is first thing in the morning after the morning huddle meeting.

To be a successful practice the dentist must be able and willing to recognize the value that each employee brings to the practice.

The success of a recall system depends on which of the following factors?

The dental office staff must inform the patient he or she will be removed from the recall system if he or she has not been in the office for a period of years.

In reference to appointment management, prime time refers to the

One of the most important points when using the advanced recall system is to leave room in the dental hygienist’s schedule for new patients and for patients who are not able to schedule in advance.  Selectively blocking appointment times in advance will allow for appointment times for these patients.

Brittany has two quadrants of scaling and root planning to complete on one of her favorite patient’s named Fred. He is super nice but not motivated with homecare. He has a poor diet and smokes two packs a day, has early stages of perio, but not severe.  Brittany is very efficient and has great clinical skills, why does she need an hour and a half appointment time?

The short call list is a list of patients with dental emergencies.