A software development company is struggling to meet project…

A software development company is struggling to meet project deadlines and deliver products that meet customer expectations. The company has implemented a new project management methodology but is still facing challenges. Which ISO 9000 principle is likely being neglected in this scenario?

A healthcare provider is experiencing a rise in patient comp…

A healthcare provider is experiencing a rise in patient complaints about long wait times. To address this, they’ve implemented a new appointment scheduling system and increased staffing levels. However, complaints persist. Which quality dimension is most likely affected despite the changes made?