In the urology clinic, the providers are complaining that th…

In the urology clinic, the providers are complaining that the medical assistants are wasting time and not focusing on their jobs. In contrast, the medical assistants feel overworked, running from patient to provider and back all the time. The clinics have a backlog of patients waiting to see a healthcare provider, leading to patient dissatisfaction and potential delays in critical care. Which type of team would be created to investigate this situation and devise an immediate solution?