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During periods of stress and change, which of the following strategies should managers use to provide emotional support to staff members? (Select all that apply.)

Organizational _____ affects the quality of nursing care and patient outcomes.

Researchers study organizational climate in order to examine how the work environment influences behaviors. Which of the following characteristics are utilized to study climate? (Select all that apply.)

It is estimated that nurses spend approximately _____ of their time documenting information in the EHR.

An organization with a flat structure has minimal layers of management. What are some of the advantages of a flat organizational structure? (Select all that apply.)

A group of nurses is showing resistance to changes the manager is making with regard to staffing. Which of the following ways can the manager deal with the emotionality of the situation? (Select all that apply.)

The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)

Jenny is an advanced practice nurse on the telemetry unit. How might Jenny’s skills be used to contribute to a culture of evidence-based practice? (Select all that apply.)

E-mail is a great tool for communication. When should e-mail not be used? (Select all that apply.)

To reach Magnet status the nursing service in a hospital must attain competency in which of the following areas? (Select all that apply.)