Every week during football season, Fred and his friends have…

Every week during football season, Fred and his friends have fun following the local high school teams. Before the games, Fred never really talks too much about how the games will turn out. On Monday, however, it is a different scenario altogether. Fred is more than happy to share with his friends that the games came out exactly as he thought they would and why. Fred is demonstrating

Your roommate has a new boyfriend who at first seems very ni…

Your roommate has a new boyfriend who at first seems very nice. However, every time he comes over to your apartment, he smokes like a chimney and the smell gives you a really bad headache. Now, whenever you see him, you start to get a headache, even if he isn’t smoking. In this example, the sight of your roommate’s boyfriend that gives you a headache represents the

[Swamp] The table below shows research data for The Swamp.  …

[Swamp] The table below shows research data for The Swamp.  The research has identified three customer groups based on their buying patterns.   Customer Group “Moocher” “Social” “Super-spender”   # of customers 900 1,200 1,000   Visits/month 4 7 16   Profit/visit $10 $25 $60   Average Lifetime 2 yrs. 3.5 yrs. 6 yrs. In terms of Customer Lifetime Value, how much is a Super-Spender worth to The Swamp?  If The Swamp can convert one “Moocher” into a “Super-spender” customer, how much would they gain in CLTV?