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A large enterprise operates using multiple, incompatible information systems across its Sales, Manufacturing, Accounting, and HR departments. Which of the following BEST describes the core business challenge that Enterprise Resource Planning (ERP) systems are designed to address?

Early AI systems used rule-based expert systems with pre-defined ‘if-then’ rules. Why did modern AI development shift primarily toward machine learning instead?

A retailer experiences a small uptick in consumer demand and orders slightly more inventory. The wholesaler, seeing the larger order, orders significantly more from the manufacturer, who in turn orders even larger quantities of raw materials. The result is massive excess inventory upstream despite only a modest demand change at the retail level. This phenomenon is known as:

Often workplace investigators are told to watch body language for indications that a person is lying or deceiving the investigator. Please describe the potential pitfalls in this advice. (3 marks)

How do biases affect decision making in an investigation; please use 3 examples of bias from the course material to illustrate how it affects decision making. ( 6 marks)

Most investigations are carried out my internal HR personnel, when it is appropriate to bring in an external third party to conduct an investigation. Please detail two circumstances. (2 marks)

Your workplace allows for audio recording of investigative interviews, the policy notes that it is at the discretion of the investigator. Please detail 3 reasons in favor of audio recordings and 3 reasons against audio recordings. (6 marks) Please state your personal preference and detail why. (2 marks)

What is the purpose of having a standardized interview “opening”? ( 2 marks)

At the end of the investigation an investigator will be asked to report their findings. Why is it important to be definitive in your findings? ( 2 marks)

What is the value in debriefing an investigation with fellow HR colleagues or HR managers, after the investigation is complete? ( 2 marks)