Alan, the chief executive officer of Pioneer Inc., was reque…

Alan, the chief executive officer of Pioneer Inc., was requested by Jack, an elementary student, to share some information about his job for a class project report. Alan used simple words and gave basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?

Zelda is the founder of Green House, a non-governmental orga…

Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?

Mark, a senior editor at Logi Corp., is responsible for edit…

Mark, a senior editor at Logi Corp., is responsible for editing the articles written by Bruno, a newly hired employee. He notices many grammatical errors in Bruno’s articles and decides to provide feedback to him. Which of the following guidelines should Mark follow when composing the message?

Smith recently purchased a DVD player that began causing pro…

Smith recently purchased a DVD player that began causing problems while still under warranty. Smith wrote to the manufacturer of the DVD player requesting a replacement. He requested an adjustment before providing an explanation, assuming the claim would be granted willingly. The message written by Smith is an example of a(n) _____.