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The process of extracting patterns from data located in the data warehouse is called

A concern that is problematic and compels companies to take action immediately is

The beliefs about service a customer has before a transaction are called

Which questioning approach is characterized by asking the customer too many questions in a short period of time?

What can CSRs do to become better listeners while non-native customers are speaking?

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

Customer perceptions are the opinions created about service during and after a transaction.

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

An episode in which a customer comes in contact with any aspect of the company, however remote, and thereby has an opportunity to form an impression is called

Time management consists of identifying activities that must be completed, and then prioritizing those activities so that the least important ones are accomplished first.