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Building stronger healthcare organizations is important for financial stability. High patient satisfaction scores is one important component of this.  Service recovery, a program giving front line employees the power to say “yes,” is a component of:

People who speak the same language have the same culture.

Which of the following is a step in the active listening process?

You are scheduled to work with a Korean patient who does not understand English. What should you do?

During _______ a plasmid is passed from one bacterium to another through a pili.

Which best describes the role of the physical therapist assistant in changing the plan of care?

Which of the following factors has documented negative effects on patient outcomes?

The role of the clinician in the hospital structure is to:

Research outcomes that are supported by data through study, research and objective observation of control and experimental groups.

You are working in a hospital and have two patients with pneumonia. One patient is being treated with erythromycin (a macrolide) and the other is being treated with amphotericin B (a macrolide polyene). What is the mechanism of action for each of these antimicrobial drugs? What can you conclude about the causative agents for these pneumonia patients based on their treatments?