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The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.​

​Microsoft’s risk management model includes _____, which represents the likelihood that the risk will happen.

The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called a _____, to determine whether the system operates properly and if costs and benefits are within expectation.​

Projects where management has a choice in implementing them are called _____ projects.​

One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change.​

The _____ method of developing systems produces code that is modular and reusable.​

In object-oriented analysis, objects possess characteristics called _____.​

In a(n) _____ model, the result of each phase is called a deliverable, which flows into the next phase.​

Structured analysis is a traditional systems development technique that uses a series of phases, called the _____, to plan, analyze, design, implement, and support an information system.​

In a typical organizational model, top managers _____.​