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What is the Chinese engineering and experimental design method used to improve product and process designs? 

Kaizen is a Japanese term meaning:

The Japanese method of organizing for product design features:

All of the following costs are likely to decrease as a result of better quality EXCEPT:

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

Which of the determinants of service quality involves performing the service right the first time?

Which of the following is TRUE regarding computer-aided design?

Poka-yoke is the Japanese term for:

The critical path for the network activities shown below is ________ with duration ________.   Activity Duration Immediate Predecessors A 10 — B 8 — C 2 A D 4 A E 5 B,C, D

*The 7 “C’s” help prevent what?