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Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.​

​It is easier to assign dollar values to intangible benefits.

​Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.

​When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.

​Systems requests seldom are aimed at improving service to users within a company.

​In a systems development life cycle (SDLC) model, the purpose of the _____ is to build a logical model of the new system.

​Because use cases depict a system through the eyes of a user, common business language can be used to describe the transactions.

​A _____ is a proactive effort to anticipate a risk and describe an action plan to deal with it.

Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.​

​A graphic modeling program is used to manage details of a complex project, create queries to retrieve specific information, and generate custom reports.