Eby-Brown, a large distributor of candies and snacks to conv…

Eby-Brown, a large distributor of candies and snacks to convenience stores in the eastern U.S., describes itself as “a service-oriented company.” Its corporate guidelines state, “Without our customers, we don’t exist as an organization. So our priority in life is to make sure that our customers are happy, that we’re taking good care of them, and addressing their needs.” What type of relationship does Eby-Brown most likely strive to maintain with its customers?

A manufacturer of down-filled pillows wants to do a postcard…

A manufacturer of down-filled pillows wants to do a postcard survey of owners and operators of bed-and-breakfast inns to determine if it would be financially feasible to do a catalog mailing to this group. If the manufacturer rents the mailing list containing the names and addresses of all hotels in communities larger than 250,000, the sample would most likely lack: