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Which turnoff occurrences are most often associated with poor customer service?

A formal review of a business organization’s strengths, weaknesses, opportuniites, and threats that ultimately contributes to a comprehensive strategic plan is called a

The purchase of labor from a source outside of the company rather than using the company’s own staff is called

Organizing your work area and preparing a monthly schedule are examples of

Telemarketing is a form of

A collection of demographic information that explains who the customers are and what they want in terms of service is called a

The rules of acceptable behavior that identify the application of correct or polite manners in a typical business situation are dictated by

Which of the following customer service media is not considered a “listening tool” in use on the Internet?

Statements of how the service objectives will be achieved and the methods employed to achieve those objectives are called

Statements of how the service objectives will be achieved and the methods employed to achieve those objectives are called