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Management innovations such as total quality, just-in-time, benchmarking, business process reengineering, and outsourcing are important but not enough for building sustainable competitive advantage.

If the overall cost leadership strategy is to provide sustainable competitive advantage, all activities in the value-chain need to be evaluated including the relationships among the value-chain activities.

In large organizations, conflicts can arise between functional areas. In order to resolve these conflicts, strategic objectives

In order to take advantage of investment in human capital, a firm should

When the management frame of reference gets out of touch with the realities of the actual business situation, what can happen to the firm?

Historical comparisons provide information to managers about changes in the competitive position of a firm. Historical comparisons often are misleading

Technological innovations can create entirely new industries and alter the boundaries of industries.

A differentiation strategy enables a business to address the five competitive forces by

The balanced scorecard, developed by Kaplan and Norton, helps to integrate

In a 360-degree evaluation and feedback system, which of these does not rate the skills and performance of an individual?