A potential donor is angry at the personal nature of the que…

A potential donor is angry at the personal nature of the questions about HIV risk factors that he is required to answer at a blood collection center, and states that simple blood testing should suffice. How can the medical technologist at the center best respond?

A client with a diagnosis of hemolytic anemia has gone to a…

A client with a diagnosis of hemolytic anemia has gone to a community-based laboratory for follow-up blood work. The phlebotomist confirms with the client that hematocrit is one of the components of the blood work. The client replies, “I thought the point of the blood work was to see how many red blood cells I have today.” How could the phlebotomist best respond to the client’s statement?