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​When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers.

​When tasks must be completed one after another, they are called concurrent tasks.

Economic activity has a negligible influence on corporate information management.​

​When designing a questionnaire, the most important rule of all is to make sure that questions collect the right data in a form that can be used to further the fact-finding effort.

In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships.​

​In most systems analysis tasks, time and people are interchangeable.

​The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.​

​It is easier to assign dollar values to intangible benefits.

​Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.