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Sue Flay owns a French style bakery. As a small business owner she relies heavily on customer referrals, so she distributes the following NPS survey to shop patrons over the month of May:“On a scale of 0-10, how likely is it that you would recommend us to your friends or colleagues?” Their ratings are summarized in the table below.      What is the Net Promoter Score as calculated from these data?

Saber and Kiritsugu have different moral philosophies and ethical behavior. Saber establishes that it is never right to lie and thus always tells the truth no matter how much it may hurt other people. Conversely, Kiritsugu believes it is okay to tell a small lie if the lie will benefit more people by sparing their feelings. Kiritsugu’s moral philosophy is most closely related to

Procter & Gamble (P&G) decided to skip a generation of consumers when it began to market Old Spice deodorant. The target market consists of men aged 18 to 34 years old (Generation Y). They are attractive because they don’t remember the Old Spice brand sold to their grandfathers many years ago. P&G is using which type of segmentation variable?

Proctor & Gamble would like to better anticipate consumer cleaning needs. To do this, they observed janitors in a variety of organizational settings like schools, offices, and gyms. They watched how they cleaned, how they took breaks, what tools they used, and many other sorts of aspects of their jobs. What type of exploratory research is P&G conducting?

Candace opens up a lemonade business but realizes that most of her sales come from two customers, Phineas and Ferb. Phineas and Ferb would be considered the business’s:

Marcus is an avid plant lover with the biggest “green thumb” you’ll ever see. He needs to purchase a weedwhacker to get his backyard ready for the summer before he can plant anything. He first goes online to read reviews of different weedwhackers. Then he thinks of all the ways he would use one and collects information from different stores about the features of different brands and tries them out for feel. Then he puts all this together to make his choice and determines where to buy it. Which of the following decision making concepts is most relevant to Marcus’ approach to his decision?

Hotel programs that encourage passengers to repeatedly stay at their collections of properties focus on usage rate and employ ________ strategy.

“Have you been to a dentist within the past twelve months? ___ Yes ___ No” is an example of which type of question?

The VALS framework segments consumers based on

Alex began working at a new company called MowTown. MowTown sells lawn and garden products, and a lot of their customers order their products online. Since most of their sales are online, MowTown wants to boost their reviews. Instead of receiving genuine reviews, MowTown makes Alex create and post fake customer reviews. What MowTown is making Alex do is called: