How would you handle a situation where a customer wants a brand that you don’t carry?
Blog
Showing the customer that you and your store stand behind th…
Showing the customer that you and your store stand behind the products and services you sell:
A new line of designer silk scarves has arrived in your stor…
A new line of designer silk scarves has arrived in your store. The scarves have intricate clasps and there are multiple ways to tie. What should the sales associate do before demonstrating the scarves to customers?
To keep the lines of communication open, the best questions…
To keep the lines of communication open, the best questions to ask:
When something goes wrong or a product does not perform as e…
When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:
Which of the following might be acceptable techniques for di…
Which of the following might be acceptable techniques for directing a customer to the Customer Service department?
People known for being systematic, well organized, and delib…
People known for being systematic, well organized, and deliberate are described as which personality type?
People known for being systematic, well organized, and delib…
People known for being systematic, well organized, and deliberate are described as which personality type?
To be successful in their role, CSRs must be comfortable wit…
To be successful in their role, CSRs must be comfortable with the complaint-handling process their company expects them to use.
Which generation is also called Millennials?
Which generation is also called Millennials?