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A firm will closely examine different segments of the balanced scorecard, depending on what it wants to learn about itself as it seeks balance. For example, PeliCorp wants to understand what processes it should emphasize in order to successfully use its competitive advantage. About which perspective is PeliCorp most concerned?

Which of the following is NOT a reputational resource?

What are the two general types of measures that make up financial controls?

An industry is defined as:

The next critical technological opportunity for organizations is predicted to be: Bella’s Boutique used to be a brick and mortar store exclusively. It has gradually increased its Internet sales, and online sales now account for most of its revenue. This change in sales model illustrates the importance of monitoring which segment of the environment?

Which of the following does NOT cause a firm to move from a functional structure to a multidivisional structure?

Knollbridge Industries has been expanding globally. The company wants to build employee skills for the global landscape in order to provide employees with more opportunities and also leverage their expertise in more markets. They can best facilitate this effort through what strategy?

Prints4U is a small printing firm in Minneapolis, MN. As is typical for a firm of this size, the managers own a __________ percentage of the firm. As a result, there is __________ separation between ownership and managerial control.

All of the following are examples of efforts by firms to address the physical segment of the general environment EXCEPT the:

Which of the following would be categorized as a support function?