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Chapter 12 discusses five characteristics that make a graphic clear and understandable. One characteristic is that the graphic meets readers’ format expectations.

Which of the following does not contain innappropriate tone for a technical communication.

Helvetica Regular, Helvetica Light, Helvetica Italic, and Helvetica Bold are all members of what group?

Primarily, memos are used for internal, or in-house, communication.

Memos should include an appropriate greeting line, such as Dear Sir or Madam.

It is important to revise, edit, and proofread instructions to ensure that readers will be able to complete the task described safely.

Even if upset or angry, the fact that you are communicating electronically does not exempt you from accepted norms of workplace courtesy.

Did you speak with an advisor before enrolling in this course and/or was it recommended during your New Student Orientation?

Which of the following best describes “white space”?

If you are asked a question you do not understand during a question-and-answer session, you should first ask for clarification, then respond to the question, and then ask if you have answered the question adequately.