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The only thing a firm needs to do in order to succeed is focus on customer value.

The executive summary is a one- to two-page synopsis of the _____.

  Which country named Beethoven’s “Ode to Joy” as its national anthem in 1971?  

The service consumer must sit in a restaurant, and correspondingly, a waitress must be in the same restaurant for delivering service. This implies that services are:

B2C customer experiences should not involve emotional connections.

During the inflammatory process, blood vessels dilate to increase blood flow, watery fluids are produced, and neutrophils invade the site of injury.

There is a great deal of consensus on the exact meaning of the word strategy.

  Haydn enjoyed phenomenal musical success with two trips to  

The epigastric region is located superior to the umbilical region.

Without some sort of positive or negative feedback mechanism, it would be impossible to keep our body chemistry in balance.