Blog

The CompTIA A+ Essentials certification ensures that an individual ____.

A database is a collection of related fields.  

Risk Factors for malignant melanoma includes: Select all that apply

Companies that need to provide global support but lack a large support staff often opt to use ____.

In most companies, the status of an incident is set to ____ when a level one or two analyst delivers a solution. .  

Proactive service desks ____.

Your patient’s CT scan reveals a renal stone of 9 mm.  He asks you if he will be able to pass this stone on his own.  Your best reply would be: “It may be possible for you to pass this stone on your own, but I will be referring you to a urologist to monitor you closely.”

In order to reduce stress and the possibility of getting injured on the job, service desk analysts can ensure that they are ready to react to whatever comes their way.  

Job trading involves working side-by-side with another person in an effort to understand and potentially learn that person’s job.

Some service desk managers recommend that analysts take a quick look in the mirror before they answer the phone to ensure that they have a relaxed and pleasant facial expression.