When a new employee reported to her new position as a qualit…

When a new employee reported to her new position as a quality control technician, she was introduced to her line supervisor, her division supervisor, and then her branch supervisor. She was very surprised to discover that there were 10 employees in her branch and three supervisors. What is the symbol of organizational distrust?

A seven-year-old’s mother used the last few drops of milk fr…

A seven-year-old’s mother used the last few drops of milk from the refrigerator. The child volunteered to go to the convenience store a few streets away to buy more milk. Her mother considered her offer. It was wintertime and the streets were dark. The child was familiar with the route during the day. There were two main roads to cross and the rush hour traffic was still flowing. They needed the milk for breakfast in the morning. The mother said to her daughter, “Thank you sweetheart, but we can have juice and eggs for breakfast. Let’s have cereal another day.” How does the mother’s response demonstrate a benefit of extending Smart Trust?

A company was almost ready to go out of business a few years…

A company was almost ready to go out of business a few years ago. However, with the development of two products that totally transformed the world of music, the company was rejuvenated. Collaborating with the artists and the music industry, for the first time in history, people had access to an unending amount of music. Which of the seven organizational Trust Dividends is being earned?

Excessive bureaucracy is a problem in your organization. Com…

Excessive bureaucracy is a problem in your organization. Complicated policies, procedures, and rules hamper productivity. The team you manage has been operating in this environment for a long time and you are ready to help them see the problems with it. What is a likely impact of changing the way they see the problems inherent in excessive bureaucracy?