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A business philosophy and set of strategies, programs, and systems that focuses upon identifying and building loyalty with a retailer’s most valued customers is called

__________are applications of statistical techniques and models that seek to improve retail decisions through analyses of customer data.

Store design is a component of the _________.

________ refers to the percentage of the customers’ purchases made from the retailer.

An electronic retailer surveys its customers to understand the factors that they consider before making a purchase decision. The retailer is trying to bridge the ________ by using customer research.

It costs a lot less to sell to existing customers than to acquire new ones.

An electronic retailer surveys its customers to understand the factors that they consider before making a purchase decision. The retailer is trying to bridge the ________ by using customer research.

Mercer was getting bored with his job as a sales associate in the home department until his manager gave him responsibility for training a new salesperson in his area, which he likes to do. This is an example of

________ refers to the percentage of the customers’ purchases made from the retailer.

An electronic retailer surveys its customers to understand the factors that they consider before making a purchase decision. The retailer is trying to bridge the ________ by using customer research.