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Which of the following is part of a company’s internal market? ​

Focusing on customers has not always been the hallmark of strategic planning. In fact, in the early 20th century, firms tended to focus strictly on __________ rather than on developing relationships with customers.

The marketing planning process typically requires the coordination of __________ at the top of the corporate hierarchy with more __________ at the bottom. ​

Which of the following type of planning focuses on specific markets or market segments and the development of marketing programs that will fulfill the needs of customers in those markets​?

In the airline industry, companies like American, Delta, and US Air have a difficult time competing because their industry has become commoditized. What does this mean for firms in the airline industry?

In the context of marketing planning, why is it vital that the marketing plan be capable of selling itself to top management?

Which of the following is one of the five basic questions that a good mission statement should answer?

In a truly market-oriented organization, what is the role of the CEO?

The key to coordination is to ensure that functional areas maintain: 

In 2005, the American Marketing Association changed the definition of marketing that had stood for 20 years. The major changes in the definition included a shift from delivering the 4 Ps (product, price, place, promotion) to delivering __________ and a shift from creating exchanges to creating __________.