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The final step in introductions is to provide your audience with an overview of your speech.  This is known as…

Discuss what visual aids you will use for the speech.

All of these items are in an introduction, but the actual first step in an introduction is

Identify the attention getter, thesis, and preview.

Hiring someone outside the company to perform tasks that could be done internally is known as:  

Where will you look to find supporting material for your speech? What sources will you research?

Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate essential job functions.

Periodicals are usually more up-to-date than books.

Delivering a speech in a conversational style from a well-developed outline that is well-rehearsed is termed

As much as ______ percent of a speech is communicated non-verbally.