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Asha overslept, so she was in a bad mood when she arrived at work. When her first customer approached, she frowned and said, “I would be happy to help you.” What strategy for being an effective listener was Asha overlooking?

Huong just moved to the U.S. and was in her first customer service job. She had always been told that Americans were aggressive and rude, so she treated her customers the same way. What element was interfering with Huong’s ability to serve her customers?

A baby is born weighing 7 pounds. When would you expect that this child would weigh 14 pounds?  

An adolescent has acne characterized by red papules and a few pustules lesions present primarily on the forehead and chin. Which of the following is considered appropriate initial management?  

Telling a customer, “You really don’t want that color, do you, Mrs. Brown?” is a

The intake of cow’s milk before 12 months of age is associated with:    

A 6-month old child presents for a well-child visit and has a low grade fever. Low grade fever is a contraindication for giving immunizations and therefore you should not give any vaccines today. True or False.

A 13-year-old boy is seen in your office because of tender breast enlargement over the past 4 months. He has no nipple discharge. He denies marijuana use and is taking no medications. Physical examination reveals the sexual maturity rating to be Tanner stage 2 with pubic hair growth and asymmetric breast buds beneath each nipple. The left breast bud measures 1 cm and the right 3 cm. Of the following, the most appropriate initial management for this boy is:

Which of the following vaccines is NOT indicated for males?  

The clinician is performing a developmental assessment of a 2-week-old infant. Which finding is concerning?