A Six Sigma project team is working to reduce errors in a fi…

A Six Sigma project team is working to reduce errors in a financial reporting process. The root cause analysis showed a significant difference between departments. The team is in the Improve phase and evaluating several concepts. The table below summarizes scores against decision criteria for the concepts.  CRITERIA AND WEIGHT Cost CTQ Impact Ease of Implementation Customer Satisfaction CONCEPT 3 4 2 1 TOTAL SCORE A 3 5 1 4 (a) B 4 5 5 2 (b) C 1 4 5 3 (c) Scoring: 1 = Worse and 5 = Better What is the total score for concept A?    [sa] What is the total score for concept B?    [sb] What is the total score for concept C?    [sc] Which concept should the team pick?    [select] (enter A, B or C)

A Lean Six Sigma project was formed to reduce cycle time for…

A Lean Six Sigma project was formed to reduce cycle time for an order fulfillment process. The process analysis showed that more than 60% of the process activity was non-value added activity. The team is ready for the Improve phase. Which tool should the team use to generate potential solutions? [generate]