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Adapting your message to the audience involves

Active-voice sentences

Passive voice should never be used in business writing.

Active-voice sentences

A record of the proceedings of a meeting is called

On the job you are more likely to be taken seriously and to be promoted if you

Although a résumé must be perfect, a few errors or typos in a cover message are acceptable.

Although e-mail is successful for both internal and external communication, you should still use letters when

A synonym for professionalism is

Although a résumé must be perfect, a few errors or typos in a cover message are acceptable.