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[flying] It’s the year 2124 and autonomous flying cars have finally been invented. Not only do these cars fly at over 100mph, but they’ve proven to be 65% safer than normal cars. In addition, they get to your destination in less than half the time of regular gasoline cars. Everyone begins to abandon their normal cars and buy flying cars. Which factor most contributed to the rapid diffusion of flying cars?

[Forever21] Forever21 prides themselves on their fast response time to return requests, understanding and interpersonal skills, and also delivering on their refund if there are any defects with the products. However, their store front is messy and none of their products are ever on the correct shelves. This affects the customer’s perception of the store’s service as disorganized and sloppy. What dimension of service quality, according to the RATER model, is poorly displayed by Forever21?

[3M] A 3M researcher worked with university students to develop the Post-it® Flag Highlighter. When his team evaluated the technical feasibility of the proposed design and determined whether the idea met the firm’s objectives set earlier, at which stage of the new-product development process was this product?

[distribution] With respect to distribution, convenience products are available…

[sushi] A Michelin-stared restaurant called SushiYama that specializes in raw fish sashimi serves a large group of 16 food critics one night. 13 out of the party go home with food poisoning that leaves them bedridden. If the incident is publicized, it will lead to the restaurant’s closure. According to the Disney model of recovery, what kind of approach to service recovery should SushiYama take?

[evangelist] Within the context of social media, an “evangelist” is an online user who

[commuters] Many commuters in New York install radio frequency identification (RFID) devices on their cars that can be read automatically as they approach a toll booth. This saves time, improves traffic flow, and means drivers don’t need to keep exact change in their cars. It also offers New York authorities the opportunity to manage traffic flow by charging different toll amounts for different times of day, such as charging a higher toll for morning and afternoon rush hour periods. This pricing strategy is referred to as

Transactional leadership encompasses all but one of the following. Which one?

According to Herzberg’s theory, ________ needs refer to the nature and challenge of one’s work.

Andre’s first job was in a door-to-door sales company with very rigid processes that, in retrospect, restricted his job satisfaction and his success as a salesman. Now that Andre is the owner and operator of his own business, he wants his employees to feel like they have a voice while simultaneously saving time and money. Which of the following principles should Andre follow?